This Refund and Returns Policy applies to purchases made through the Waterford In Your Pocket accounts website.
The products sold through this site are digital listing, submission and account-access services. No physical goods are shipped.
Digital and service-based purchases
Purchases may include:
- Festival listing packages
- Business listing subscriptions
- Business plus events subscriptions
- One-off event listings
Because these are digital/service-based products, refunds may depend on whether the service has already started, whether access has already been provided, and whether listing or event submission credits have already been used.
Cooling-off and cancellation rights
Where consumer cancellation rights apply, you may have the right to cancel an online service purchase within the applicable statutory period.
If you request that the service begins immediately or if listing access, account access or submission credits are used before the cancellation period ends, your refund rights may be affected. This should be reviewed before go-live and may require additional checkout wording or consent wording.
Festival packages
Festival packages are one-off purchases that provide 6 months of access and a set number of event submissions.
Refund requests for festival packages will be reviewed on a case-by-case basis.
If a festival listing or event submissions have already been used, a full refund may not be available.
Business Listing subscription
Business Listing is an annual subscription with a one-month free trial.
You may cancel your subscription to stop future renewals.
Cancellation does not automatically refund previous payments.
Business Plus Events subscriptions
Business Plus Events Small and Business Plus Events Large are monthly subscriptions with a one-month free trial.
You may cancel your subscription to stop future renewals.
Unused event submissions do not carry over and are not automatically refunded.
One-off event listings
One-off event listings must be used during the calendar month in which they are purchased.
Unused one-off event credits do not roll over.
Refunds for unused one-off event listings are reviewed on a case-by-case basis.
Failed or duplicate payments
If you believe you were charged incorrectly, charged twice, or charged after cancelling, contact Waterford In Your Pocket as soon as possible.
How to request a refund
To request a refund, contact Waterford In Your Pocket with:
- Your name
- Account email address
- Order number, if available
- Product purchased
- Reason for the refund request
Processing refunds
Approved refunds will normally be returned to the original payment method through the payment provider.
Refund processing times may depend on Stripe, your bank or your card provider.
Changes to this policy
We may update this policy from time to time. The latest version will be published on this page.